Comments on: The New Hotel is a Social Hotel http://www.zacharyadamcohen.com/hospitality-business/the-new-hotel-is-a-social-hotel/ Mapping the New World of Social Media Sat, 04 Sep 2010 02:50:19 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Zachary Adam Cohen http://www.zacharyadamcohen.com/hospitality-business/the-new-hotel-is-a-social-hotel/comment-page-1/#comment-475 Zachary Adam Cohen Fri, 12 Feb 2010 06:20:26 +0000 http://www.zacharyadamcohen.com/?p=464#comment-475 well dont i feel like an ass. Brian, I am sorry for that experience with the Plaza. And I am happy to hear you are well. I hope your good health continues. Look you are absolutely right that there are so many factors to consider with the moves I am talking about. Hopefully I'll be given the chance to activate even 10pct of them. I look forward to with a new hotel client in NYC. It will be interesting for sure. Perhaps I'll go down in flames! But here is the thing, which I KNOW you "get," and that is that businesses in the hospitality sector have a unique responsibility to square the online and offline aspects of social. Hotels, restaurants, comedy clubs, bars, coffee shops, resorts, spas. These are some of the last places we go to either be alone or to spend time with the people we love, our friends and family. And that experience can be made better through effect social media engagement. You are a true pioneer and one that has, and will, continue to inspire me as I learn more, and make better mistakes! Z well dont i feel like an ass. Brian, I am sorry for that experience with the Plaza. And I am happy to hear you are well. I hope your good health continues.
Look you are absolutely right that there are so many factors to consider with the moves I am talking about.
Hopefully I’ll be given the chance to activate even 10pct of them. I look forward to with a new hotel client in NYC. It will be interesting for sure. Perhaps I’ll go down in flames!

But here is the thing, which I KNOW you “get,” and that is that businesses in the hospitality sector have a unique responsibility to square the online and offline aspects of social. Hotels, restaurants, comedy clubs, bars, coffee shops, resorts, spas. These are some of the last places we go to either be alone or to spend time with the people we love, our friends and family. And that experience can be made better through effect social media engagement.

You are a true pioneer and one that has, and will, continue to inspire me as I learn more, and make better mistakes!

Z

]]> By: Brian http://www.zacharyadamcohen.com/hospitality-business/the-new-hotel-is-a-social-hotel/comment-page-1/#comment-474 Brian Fri, 12 Feb 2010 06:15:06 +0000 http://www.zacharyadamcohen.com/?p=464#comment-474 This is why social rocks! Conversation solves all! I am far from an ivory tower but the reason, since you ask, that I left The Plaza for RSH is after surviving 7 months of chemo (3-6 hrs a day 3 days a week) I realized the plaza was fundamentally a joke. Hospitality is not about the FF&E it's about the people. I CARE about the peoe of the industry and so does the ownership of RSH. We have a little motto. People, Stories, Bottom Line. It's not based on being "elite" it's based on being human. Thank you for the compliments on our teams efforts. My point is that coming up with ideas is easy... Execution of them is extremely difficult. To execute in the hospitality industry you truly need a deep understanding of the industry. I think what you do is great. I just want people to comprehend this is a massive undertaking. From unions to internal culture shifts - it is multi-level politically challenging stuff. We (you and those of us in 'social') get it.. Industry vets that have been bus boys since the Vietnam war are not as easy to convince - and trust me they will not change without leadership that can 100% relate to them. We (you, me and others in this space) are all striving for and hoping for the same outcome. Your post just made it seem easier than it actually is. Thank you so much for the post and follow up! I am sure I will see you soon. This is why social rocks! Conversation solves all! I am far from an ivory tower but the reason, since you ask, that I left The Plaza for RSH is after surviving 7 months of chemo (3-6 hrs a day 3 days a week) I realized the plaza was fundamentally a joke. Hospitality is not about the FF&E it’s about the people. I CARE about the peoe of the industry and so does the ownership of RSH. We have a little motto. People, Stories, Bottom Line. It’s not based on being “elite” it’s based on being human. Thank you for the compliments on our teams efforts. My point is that coming up with ideas is easy… Execution of them is extremely difficult. To execute in the hospitality industry you truly need a deep understanding of the industry. I think what you do is great. I just want people to comprehend this is a massive undertaking. From unions to internal culture shifts – it is multi-level politically challenging stuff. We (you and those of us in ‘social’) get it.. Industry vets that have been bus boys since the Vietnam war are not as easy to convince – and trust me they will not change without leadership that can 100% relate to them.
We (you, me and others in this space) are all striving for and hoping for the same outcome. Your post just made it seem easier than it actually is.
Thank you so much for the post and follow up!
I am sure I will see you soon.

]]> By: Zachary Adam Cohen http://www.zacharyadamcohen.com/hospitality-business/the-new-hotel-is-a-social-hotel/comment-page-1/#comment-473 Zachary Adam Cohen Fri, 12 Feb 2010 05:47:16 +0000 http://www.zacharyadamcohen.com/?p=464#comment-473 Brian, appreciate your comment. Considering I am now consulting for a variety of properties in the hospitality sector, I hope you'll take my blog post as just ideas I'd like to see implemented. Also, I would highly recommend criticizing the ideas in the piece rather than their author. Otherwise it just sounds as though you live in an ivory tower and that only elite career hospitality guys like yourself should bother with such things. We've met in person and I respect tremendously the job you've done at RS Hotel. In many ways, the Roger Smith is a shining example of what can be done. But it is far from an elite hotel. Since you've decided to criticize me personally, why would you go from a place like the plaza to a middling hotel such as the Roger Smith? I simply believe in the power of good ideas to transform things, businesses included. Any of these ideas you disagree with? Brian, appreciate your comment. Considering I am now consulting for a variety of properties in the hospitality sector, I hope you’ll take my blog post as just ideas I’d like to see implemented. Also, I would highly recommend criticizing the ideas in the piece rather than their author. Otherwise it just sounds as though you live in an ivory tower and that only elite career hospitality guys like yourself should bother with such things. We’ve met in person and I respect tremendously the job you’ve done at RS Hotel. In many ways, the Roger Smith is a shining example of what can be done. But it is far from an elite hotel. Since you’ve decided to criticize me personally, why would you go from a place like the plaza to a middling hotel such as the Roger Smith?

I simply believe in the power of good ideas to transform things, businesses included. Any of these ideas you disagree with?

]]> By: Brian http://www.zacharyadamcohen.com/hospitality-business/the-new-hotel-is-a-social-hotel/comment-page-1/#comment-472 Brian Fri, 12 Feb 2010 05:38:50 +0000 http://www.zacharyadamcohen.com/?p=464#comment-472 Interesting and inspiring yet I need to question the ability of carring out such a program when you have never (self admittedly) worked in hospitality. I have spent 31 years in restaurants and hotels and that is the differenciating factor in what I have coined "Social Hospitality" I will not try to do work for a shoe store, a pharma co., or pretend that I can run social for a tech firm. What I do know is I come from the most elite properties in the world including The Plaza. Social media is just a tool to exploit the skills, experience and knowledge of industries that you already have a deep grasp of. It is not a magic pill. I would be very weary of someone outside of the hospitality industry trying to re-invent it through social. Hospitality is one of the oldest industries in the world. I only suggest leaving it to those that have been in it's trenches. Interesting and inspiring yet I need to question the ability of carring out such a program when you have never (self admittedly) worked in hospitality. I have spent 31 years in restaurants and hotels and that is the differenciating factor in what I have coined “Social Hospitality” I will not try to do work for a shoe store, a pharma co., or pretend that I can run social for a tech firm. What I do know is I come from the most elite properties in the world including The Plaza. Social media is just a tool to exploit the skills, experience and knowledge of industries that you already have a deep grasp of. It is not a magic pill.
I would be very weary of someone outside of the hospitality industry trying to re-invent it through social. Hospitality is one of the oldest industries in the world.
I only suggest leaving it to those that have been in it’s trenches.

]]> By: Kyra Taurman http://www.zacharyadamcohen.com/hospitality-business/the-new-hotel-is-a-social-hotel/comment-page-1/#comment-1126 Kyra Taurman Fri, 12 Feb 2010 04:02:12 +0000 http://www.zacharyadamcohen.com/?p=464#comment-1126 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">RT @Zacharycohen: The New Hotel is a Social Hotel http://ff.im/-fNAN5</span></span> RT @Zacharycohen: The New Hotel is a Social Hotel http://ff.im/-fNAN5

]]> By: Social Media Filter http://www.zacharyadamcohen.com/hospitality-business/the-new-hotel-is-a-social-hotel/comment-page-1/#comment-1127 Social Media Filter Fri, 12 Feb 2010 02:51:00 +0000 http://www.zacharyadamcohen.com/?p=464#comment-1127 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">RT @db The New Hotel is a Social Hotel (by @Zacharycohen) http://bit.ly/5AT3LF cc @RSHotel</span></span> RT @db The New Hotel is a Social Hotel (by @Zacharycohen) http://bit.ly/5AT3LF cc @RSHotel

]]> By: Damien Basile http://www.zacharyadamcohen.com/hospitality-business/the-new-hotel-is-a-social-hotel/comment-page-1/#comment-1128 Damien Basile Fri, 12 Feb 2010 02:49:03 +0000 http://www.zacharyadamcohen.com/?p=464#comment-1128 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">The New Hotel is a Social Hotel (by @Zacharycohen) http://bit.ly/5AT3LF cc @RSHotel</span></span> The New Hotel is a Social Hotel (by @Zacharycohen) http://bit.ly/5AT3LF cc @RSHotel

]]> By: Social Media Filter http://www.zacharyadamcohen.com/hospitality-business/the-new-hotel-is-a-social-hotel/comment-page-1/#comment-1129 Social Media Filter Fri, 12 Feb 2010 02:42:41 +0000 http://www.zacharyadamcohen.com/?p=464#comment-1129 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">RT @Zacharycohen The New Hotel is a Social Hotel http://ff.im/-fNAN5</span></span> RT @Zacharycohen The New Hotel is a Social Hotel http://ff.im/-fNAN5

]]> By: Zacharycohen http://www.zacharyadamcohen.com/hospitality-business/the-new-hotel-is-a-social-hotel/comment-page-1/#comment-1130 Zacharycohen Fri, 12 Feb 2010 02:41:44 +0000 http://www.zacharyadamcohen.com/?p=464#comment-1130 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">The New Hotel is a Social Hotel http://ff.im/-fNAN5</span></span> The New Hotel is a Social Hotel http://ff.im/-fNAN5

]]> By: Annemarie Dooling http://www.zacharyadamcohen.com/hospitality-business/the-new-hotel-is-a-social-hotel/comment-page-1/#comment-1131 Annemarie Dooling Thu, 11 Feb 2010 21:32:11 +0000 http://www.zacharyadamcohen.com/?p=464#comment-1131 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">RT @ZacharyCohen The New Hotel is a Social Hotel http://bit.ly/8hnAzj #travel</span></span> RT @ZacharyCohen The New Hotel is a Social Hotel http://bit.ly/8hnAzj #travel

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